About: http://data.yelp.com/Review/id/L5bUeaTpTDVecgR9Ntprtw     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • My late older brother worked for McDonald's for many years. Every time I eat at any Micky D's location I compare it to his which was nationally recognized several times over the years. Society forgets what real customer service is anymore. think due to a long desensitization and lowered expectations, what is viewed as, "just the way it is", is horrible customer service dished out regularly by people who just no longer care and clearly, are in the wrong profession. I got up Sunday morning and asked Jen, do you want me to run to McDonald's and get you some breakfast like last week? We can make it our Sunday morning ritual. Sounded great to her not having to make breakfast for our 16-month-old and we all like McDonald's. The movie Lethal Weapon, which so famously made the reference of what most places do to you in the drive thru, runs through my head in any drive-thru. I didn't check my order other than to count the quantity of sandwiches. Sitting down at the kitchen table with Jen and Lucas; who was eagerly strapped into his high chair knowing it was breakfast time, I opened my first Egg McMuffin to find that it had no cheese nor ham. I sighed with disgust as I have the worst luck when it comes to going out to eat, delivery, or take-out. Amongst my friends it is a given that if you are going out to eat or ordering food with Dan, someone in the party will have their order screwed up. I opened my second Egg McMuffin to realize the same fate. I worked in restaurants for over 21 years. After discounting the absurd idea that this was an order mix up with someone who is allergic to ham and cheese, the situation leaves only a few other options. The employee was either incompetentli or did it intentionally figuring they can mess with a few orders here and there and it will never get back to them. It could be considered an honest mistake if someone had ordered a cheeseburger asking for no mustard and out of habit they put on mustard. Leaving out something so blatantly obvious as 2 of 3 of the major components of the sandwich is so ridiculous, there is no way it was done by accident; unless, as stated, the person was completely incompetent. Either way, that employee should not be in a position, or employed for that matter, in a role that deals with the public. Most would say I am making a mountain out of a mole hill and to them I would say this: You know when you are really looking forward to something just to have it all fall apart. That is how I feel in this situation. My breakfast with my family was ruined because instead of having a happy experience sitting down to breakfast, while my family was eating; as I was not going to have them wait while I drove back, I was in my truck driving back to McDonald's to walk in and get what I paid for 20 minutes prior. No offer of free food or any type of coupon or discount. Just a short sorry, and here ya go. They could have at least faked that they cared about ruining my Sunday morning although it would not have made up for it. How annoying to have to get back in my truck and drive back for such a simple order. They could have offered 50 free sandwiches and it would have only been a start as to making me whole on the situation again. Referring to my introduction on customer service, situations like this are perfect examples as to the obvious fact that people don't realize the affect their poor attitude and poor work ethic affects others. It may have just been a breakfast sandwich to most, but it was a pleasant Sunday morning breakfast with my family to me. And why should we all expect a higher standard. I worked full service and my older brother only McDonald's, but his standards were at least as high as my own, and he never ran his restaurants as a stereotypical "fast food" place; which generally has its own laundry list of negative connotations. Just because it's fast food, doesn't mean it should be substandard; in quality nor service. I have a short list of places and restaurants that I refuse to ever patronize again due to their constant failure to uphold even mediocre standards and I have held to it. I think if society starts raising their standards and holding purveyors more accountable to the point where it affects their pocket book, we might see change. Consumer desire for fast casual; price and convenience, has put the hurt on the full-service dining industry in recent years. Maybe someday we will add customer service to our list of demands. Companies will either go out of business, or start taking complaints like this seriously.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 88 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software