So I gave the folks at this NYPD location a pretty bad review a few weeks back. Must say I was impressed that the owners contacted me personally and asked me - in a very constructive way - for details about what specific issues I had with the restaurant. After giving them an earful, they advised me that they had shared some of the concerns I expressed and recently changed their management of this location. In the interest of full disclosure, I must say that they also gave me a gift certificate. But I purposely went back and tried the place a few more times so that I could be honest about my revised review. In short, I think the service and management of this particular location is much improved. Again, I love the location and ambiance of this location. It has a very urban feel. And I am not saying it is perfect. But it now has more attentive service and the workflow of who is responsible for what tables and other responsibilities seems to be better. I even witnessed a manager getting after an employee who had neglected to check on our food and left it sitting for a couple of minutes under the hot lamp. It is nice to see them on top of things. So I am updating my review and wishing the best of luck to the folks at NYPD. Keep up the responsive attitude and I am sure your downtown eatery will be a big success.