it's a very nice store but had issues here. I always would get my kids cakes at their bakery and they are expensive but tasty. Last time, they forgot to make it twice and then the cupcakes (cake) started falling apart. We called and they did refund us but how do you mess up three times? They also said we were not the only ones to complain about this. For an "upscale" store, it's sad. I will be going to Harris Teeter moving forward.