Having read the reviews here and on the recommendation from Leatherfoot, I brought a pair of hand-welted shoes here for a topy job. The work was done very well, albeit a little on the pricey side
-1 star because they also polished my shoes. These particular pair required special attention & polish job. When I got these back, the original polish was gone and they used their own polish instead. For whatever reason, there were multiple imperfections on the shoe: damage on the grain was evident and a number of scratches were present. There was not a single scratch on them when I handed these over. If you bring shoes that you really care about, make sure you specify that they don't polish it, if you have a usual person doing it for you (or if you do it yourself .. )