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| - We had the most irritating experience here tonight. We will probably never go back. First of all our server took forever to take our order, only to discover that they had given us an old menu and I happened to order something that is no longer on their menu. So we had to figure that all out about 15 minutes after we ordered and they said they would just make something like it. Well it had turkey and bacon, but clearly wasn't the same , but that was better than my husband we ended up getting a chili quest dip for his meal instead of the pale Ale chili he ordered. We didn't want to have to wait forever so he just ate a bit of it when our server finally came around again, we told him he brought the wrong thing so he offered to take it off our bill. Good since he only ate about 3 bites of it. We then asked to redeem our points to get a pizookie, but because it was taking so long we needed it to go. When the pizookie finally showed up, it was not to go! They said it would take another 10 minutes or so to get another one to go. We said to forget it and asked to speak to the manager. When the manager showed up, we explained what happened, and she apologized, we asked to get our points back from the pizookie that they. Oils not manage to get done for us. We had now been there just shy of 2 hours. We were on a time schedule and could not nor did we want to wait around any longer. We just wanted our money back for the pizookie . The manager came back a few minutes later and e planned she could not refund that because we used their app to pay our bill!, are you kidding me. We used their app as recommended , and to speed up the process of trying to get out of there and now we got screwed out of a pizookie. It is unbelievable to me the terrible service we had there.
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