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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I have stayed at this property 1/2 dozen times in the past and only had a 4 or 5 star experience. However, during my last trip last week someone smashed the back window of my SUV and stole work equipment out of the back. It happened sometime during the early morning hours and when I told the front desk clerk she was marginally interested. She told me someone reported it at 6am and "they were waiting for me to come down .. ." What? You can't call me? That's an emergency by any definition. She took about 5 minutes taking a reservation over the phone while I simmered in the lobby. She then merely handed me a piece of paper with Metro's 311 number. Great. I could've figured that out myself. I do business with Metro so I was able to speak directly with an officer I know about what happened and his last question was "why are you staying there?" I told him I liked the hotel and then he told me that Metro is constantly called to that area for burglaries, robberies, and other crimes due to the meth epidemic in the area. He told me I was lucky I wasn't harmed. Later that day I asked for the manager and asked about any security cameras they might have to provide any information on the case. He told me he didn't have access to that information but to come back the next morning and the GM would help me. So I came back the next day and I was directed to the front desk manager (note: not the GM). He informed me that no security cameras exist. When I asked why not he said that "that would be a violation of our guests' privacy." I smelled B.S. right away but didn't pursue it. I am a HH Gold member and called the HH desk the next day and reported the crime. They told me the GM would call me within 72 hours. Never happened. They did throw me a bunch of points but the whole thing was handled rather nonchalantly. During my last 2 nights there I made sure I didn't leave as much as a cardboard box in my car. I also was more alerted and noticed a steady stream of vagrants cutting through the parking lot from Swenson to Paradise, including one junky that gave me the typical sob story about how he needed gas to get to Utah but his card was declined. I shooed him away I wouldn't recommended anyone stay at this hotel until they install cameras, 24/7 roving security, and gate key access to the parking lot. Like the officer at Metro told me, this area is not safe. Free breakfast and happy hour well drinks aren't worth risking your life.
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