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  • I am only giving 2 stars because the manager did the right thing in the interest of serving people. Myself along with my fiancé, 3 kids under 6-(I over tip when we go out due to my bebe's kids) and my fiancé's nephew went on a Friday night to Burger Theory. Pass it driving all the time-looks like a cool spot. That's about it. Looks cool. If your just going to drink and watch a game it's perfect. Not the cheapest, but a nice spot! The place is dead! We wait a few minutes to get seated by our waiter. Kind of a dry guy-not the most friendly dude in the world. Place our drink order and they come quickly. Place our food order and this is where we run into a problem. 2 of our meals come out 35 minutes later. My kids and fiancée nephews food is nowhere in site. I ordered the chicken tenders appetizer...wow...it was the burnt left over debris from the bottom of a deep fryer basket! In 33 years I've complained MAYBE 3 times at a restaurant! It's not in my blood to be one of those guys...I have respect for myself and others. However this was appalling! My girl starts getting pissed that the kids don't have their food-10 minutes later the server comes (separate employee brought the "food" to us) and says he forgot to put the rest of the order in. We decide to high tail it out of there. I have 3 hungry kids... Ask for the manager and she profusely apologized and offered to cancel the whole check including my beer. I insist on paying for the beer to tip the server something (even if he wasn't the most friendly guy and messed up) McDonald's for the kids it was! Sucks cause this place looked good! Thanks to the manger for doing the right thing!!
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