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  • Let me state the good part first - my order is normally correct. And...that's it. This is quite possibly my least favorite Starbucks ever. I can't even tell you how many times I place my mobile order from my driveway and then drive the 10 minutes to get there only to find that my order isn't ready. On top of that, the customer service is always lacking. There are a few guys who work there who are nice but the majority of the employees are consistently unfriendly. Example: I stopped in recently after placing a mobile order. The place was pretty bare and I was surprised and happy to find that my order was ready. Now, I ordered soy and sometimes in iced drinks, the soy clumps at the bottom (which happened on this occasion). I asked for a large cup of ice to pour my drink into a strain out the clumps. I politely said, "excuse me, can I please have a large cup with just ice?" The two female employees standing closest to me looked at me and one of them rolled her eyes and said "give us a minute". I then proceeded to wait two minutes for a cup of ice. Mind you, they weren't busy and there were a total of four employees working. I tried really hard to assume the best and be nice because, hey - we all have rough days (eventhough I've come here enough to know this is how customer service goes here). When my cup of ice finally was set on the counter, I made it a point to offer a sincere "thank you". The woman literally grunted at me. I dislike this location so much that I will go to one farther away just to get better customer service (shout out to the Arbors location). In a pinch, this place will do but I rarely enjoy the experience.
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