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  • This hotel has poor customer service. Check-in is at 3pm and it is 6:02pm and still no room. They keep blaming housekeeping with very little remorse. Seriously? You're not apologizing for this inconvenience? I rate this 2 stars because there is a pool and the location is decent in relation to the dining and shopping we need to do. Would I stay here again? No. Would I recommend? No. A hotel should accommodate it's paying guests with a room at the proper time. And if there is a wait, I expect a sincere apology at the least. Hotel Omni is a fail, in my opinion.
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