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  • I purchased a dress with beautiful satin buttons and beaded buttons on the back of the dress. Before Tammy could get the sale, she closed it by saying, we can replace the beaded buttons with some beautiful satin buttons free of charge, something she had written down on her and my receipt. When my dress finally arrived I went in there to try my dress on. It fit perfectly. I inquired about the buttons.. the employee said, "I don't know, I'm going to have to ask Tammy about that because she's the one that told you" I went in today because I needed a few alterations done to the dress. We agreed on what we needed to have done. Something that was going to cost $175 & I was more than happy to pay that. I then inquired about the buttons, the seamstress went to go check to see if they had the buttons available & they did. She came back & said it would be $65 to replace the buttons. I told her I was told that would be included and free of charge. Tammy came over and kept saying it was going to be $65 for the sewing. I thought replacing the buttons meant REPLACING THE BUTTONS. She seamstress kept saying, she's very lucky that we have the buttons, she's very lucky that we have the buttons." She said that like 7 times! I really didn't care for spending another dollar at Kaira's Bridal so I picked up & left. They weren't going to get $175 out of me & definetly not $65. I stayed calm and left but I really don't think they should tell someone something is included so they can get the sale and not follow through.
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