Honestly, I would give 5 stars for the amazing meal we had last night if we were basing this review on food alone. The crab was as good as ever and the prime rib was better than I've had at steakhouses. That being said, get ready to laugh as I tell you about the worst service I have EVER had in a restaurant.
Some of our party ordered AYCE crab legs, I ordered prime rib and 1/2 lb of snow crab (which is WAY too much food...don't do what I do). The food arrives, my awesome looking med rare prime rib doesn't have a steak knife. I ask two people (one being our server) for a steak knife. 15 minutes later she comes back and now my steak is ice cold. Her hilarious reaction is as follows after I tell her my steak is cold now:
Server: "want me to zap it in the microwave for you?"
Absolutely not.... Kinda of defeating the purpose of a medium rare steak. She then goes to the kitchen to "see what she can do" but doesn't take my prime rib. She returns and says "the kitchen can give you a new 1/2 pound but not the 1lb you ordered" okay weird... I politely ask to see the manager. She returns 5 minutes later, "I'll just bring you the 1lb!" She was so terrified of getting her manager that she came back wit another awesome piece of prime rib. I was fine with that and after that weird mishap I thought she still had time to redeem herself.
Which is exactly what did NOT happen. Over the course of our meal after that fiasco she only filled water glasses once after being asked 3 times. We had to flag her down to get more crab because she never checked on us. We asked for more drawn butter when the other two ordered more crab and she came out with 3 bowls of hard butter while we were waiting for our food. All we could do was laugh! What were we going to do with all this readable butter and no food on the table?
Amazing food but the service was THE WORST I have ever had at a restaurant and will turn me off from returning.