I had my phone stolen last weekend, long story short, I was fed up with not having a phone and was completely ready to pay full retail price for a new one.
After entering the store, Michael greeted me with enthusiasm and wanted to do anything to help me out. Unlike a lot of places/customer service reps who just treats you like a dollar sign, he genuinely listened to my story and told me where to go for a possible discount even though he would lose the commission. They didn't have the phone in stock and he was completely honest about it.
Thank you Michael, for going above and beyond in sympathizing with my situation. I'll definitely come back when my contract is due.