I ordered a pair of double-doubles (is that double-double-double?) with onion only. and my order took almost twice as long as my friends that I came with. Not sure why mine took so long to make. They arrived hot, cheese melted and the onion between the 2 patties. The flavor was good. The fries were not crispy rather wilted instead. I'm not sure but it seems like they're not doing a blanch fry first before they do the deep fry. I would give them a better rating if the fries were more crispy.