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  • Here with my aunt, she had set up an appointment for a rental vehicle. When she called last night to change the time, she spoke to who she believes was named "Joe", during the conversation she was told "No problem, you'll have the truck all day (which was until 4:30)., show up any time" Well, we show up to get the vehicle and they tell us that they're down to one vehicle as one needs maintenance. The other vehicle was currently being used. Who we spoke to, I believe was the manager, Benny he couldn't even sit down and offer decent customer service. He explained that the other vehicle wasn't safe to drive. I asked why they couldn't call and let my aunt know before she drove from My Pahrump and he said they didn't have a number listed, they only take the name during appointments. To which I responded "So you just take a name and hope for the best?" and he just said "Yes." No apology for the inconvenience/ gas wasted, no sense of customer service, and absolutely no people skills from this person. My aunt did reschedule and spoke to another person (whose name I didn't catch.)
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