I bought a Groupon to have my daughter's ipod fixed. I called the day after the Groupon came out (a week before it was supposed to) and Sara was swamped with calls. Her order of glass was not due until the next week but she was cheerful and funny on the phone. I brought the ipod in and she is just as cheerful and funny in person. And really, really competent. It took her a couple of hours and not only did she replace the glass but straightened out the dents as well. She offered great advice on keeping the device in good shape and told us to bring it back if there are any issues. I will certainly go back again if I have any electronic problems!