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  • Came into store for a new SIM card for a pre paid phone. The associate ran our card for $20. Started the process of installing. Unfortunately the phone wasn't compatible for some reason. When trying for the refund the associate Daniel tried to inform me that I would have to call customer service on Tuesday ( 2 days away) for my refund. When I refused saying the money needed to be refunded just like it was taken out. He started with an attitude saying it's not his fault the phone didn't accept the card and there's nothing he can or will do for me. Again we refused saying there was no reason we should have to call CS for a refund for money that was just taken out. He then asked if we had T-mobile service which we said no then his reply was "well I'm not sure if they'll be able to help you either". Excuse me what?!?. After again refusing to leave without a refund. Daniel then decided to get help and Omar came over and was able to help with us getting a refund. Seriously we had to get demanding and refuse to leave for us to receive a refund. That stupid just do the extra work and make the customer ( contracted or not) happy.
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