I started going to Axiom when my previous lash person canceled on me twice in a row AND had zero availability to get me in when I wasn't working. I have been seeing Manette for the last six months and not only is booking super easy, but she and the other women in the spa are fun and funny. And Manette does a fantastic job on my lashes! I've only had one issue where I needed an emergency fix and she fit me right in! I wish very much that the upkeep wasn't so painful for my wallet, but it's the one serious luxury I afford myself and this spa is well worth the expense.