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| - My experience with LV Audio and Customs was very mixed to say the least.
I'll start with the good. The owner is great. I took my car in to get the windows tinted. He took a good chunk of his time explaining to me the different options available and that what I had wanted would work but I could get 99% of what I was a looking to get for a fair amount less by using a different tint. He even took me to his personal vehicle so I could see how the tint looked in it inside and out.
The actual tint job was very good and has held up well over the past year.
Now, the bad. When I got my vehicle after the tint job was complete, I noticed in the rear a plastic panel was pulled out of place slightly and it appeared to be hung up on the part of the window where the defrosting wire attached to the window.
I asked the tech that was working on the car if he could take care of that before I left. When he got the panel off of the wire, the defrosting wire fell off my window. When I asked him about it, he told me whoever removed my original tint must have caused the damage.
The thing is, I am the one who took off my old tint and I did so months before I took it there. I removed it because it was so dark I could not see out of the rear windows at night. When I had finished removing it, the defrosting wire was unharmed and said plastic panel was not pulled out and hanging on the wire. Therefor the installation tech had damaged it and attempted to hide the damage by cramming the wire between the rear window and the side plastic panel. Then lied to me about where the damage came from.
When I told him I had removed it and it was undamaged before bringing it to him, he went inside, asked someone else what he could do, found some glue, and attempted to glue it back onto my window.
While he was doing this, I found the owner and informed him what was going on. He told his employee to stop as that was not the proper way to fix the damage (it needs to be soldered on, not glued). The owner then told me if I wanted to wait for the audio install guy to try and solder the wire back on, I could but he had just left for lunch.
I waited for a few hours more and then the owner came to give me a heads up. He said the cable was reattached but was holding on by a thread. He jostled the vehicle around to see if it would let go. It didn't when he did that but if I had any issues to come back and they would take care of me.
I got into my car, sat down, and imminently saw the wire let go as the solder broke. I went back inside, got the owner yet again, and was told to come back another day when an auto glass repair company would be there to fix it.
I came back a few days later and the wire was professionally re-soldered to my window and the defroster has functioned properly ever since.
In total I had to waste about 5 or so hours there the first day between the initial installation, and repair attempt. Then additional time on the proper repair the next day.
Ultimately, it was my choice to wait there the first day for a repair attempt but the overall time for all of it was very long and tiring.
So, to sum it up, the owner is great, took care of me, and resolved the issue. However, his employee lied to me about damage he caused and then tried to hide it. If the employee had been straight with me about the damage, I would not have had an issue as the car was 17 years old at that point and stuff starts to degrade after that length of time. If you take your vehicle to these guys, inspect everything thoroughly and if an issue comes up, speak to the owner. He is a good and reasonable guy.
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