My work has used this company in the past but recently, we had rented from them for a large event and the rep who I spoke with first was fine, BUT the other one who I spoke with a couple days later for questions, and who called to confirm was very rude and had a very condescending tone. So much so, when I decided I needed extra linens we rented from another company.
I have to say, the rentals from Party People did come on time, the set up crew was fine, BUT the rudeness of the customer service rep from the store is definitely the reason why we will use another company next time.