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  • Time: 3:00pm Me and my husband stopped by Thai House for lunch 10/14/17.... Lunch crowd was over already. Waitress was attentive but when we got our food....half of my stir fry noodle plate was hot and half was cold...then the spring rolls came out...one was hot and the other was cold. Therefore, I called the waitress to come over. She said she will take care of it. Comes back less then 5min later...ok, I thought they made me another a new plate. Came to find out it still has the hot pepper flakes and Sambal chili paste I put in in the first place....looked like they dumped my old/cold food onto a new clean plate. Took a bite of one piece of broccoli of 3 pieces...it was still cold...called waitress again, now she is frustrated. She took the food back to the kitchen...came back with the same food less one broccoli I ate earlier. Finally, waitress comes back for the third time...took my food back to the kitchen. Finally, food was hotter then earlier....I just gave up hope for these people. See, when you're in the restaurant business that's not how you serve customers. When you bring out cold food...you need to fix them a new hot plate, instead of microwaving their old food. I've eaten here before and never had this problem...expected the same quality from them. This was the WORST experience I've had. It tells me how much they care about customer service.
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