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| - If I was only writing about the food, I would give Villa Deli 4 stars. Their smiley subs are very tasty. However it's the service I have received on multiple occasions which forces me to give them a two star rating. Last summer when my boyfriend and I moved up to Phoenix, we were going to Villa Deli almost every week day for three months. You think during that time the people working there (especially the man with the dark hair who I think owns the place, as well as the woman with dark hair that is there most of the time) would have warmed up to us, being regulars and all, but that is not the case.
I was irked to notice that upon entering, we were never greeted, and upon leaving we were never acknowledged either. This wouldn't have been a big deal unless I noticed that their other, older, customers were always acknowledged upon entering and exiting. Ok. So I guess as younger customers in our mid twenties, we don't deserve the same respect? This was a little frustrating but I let it go. However I decided I needed to comment on this after the latest incident that occurred.
We were eating there the other day as we have moved up to Phoenix again for the Summer, and I went up to the counter to ask for a box. The dark haired lady saw me, but proceeded to walk out from behind the counter to another table of customers (older of course) right next to our table and ask them if they would like a box. She goes back behind the counter, grabs them a box, once again sees me and ignores me, and goes back out to give them their box. So after doing that, did she finally acknowledge me standing at the counter? NOPE! She walks back out and goes to the drink station and proceeds to clean and mess around at the drink station for a few minutes.
Finally she comes back to the counter, and acknowledges me. No apology for the delay, just her acting like she's doing me a favor by grabbing me a freaking box after she just went out the the table right next to us and offered to grab them a box.
During all of this, there is a younger blonde woman behind the counter with gloves on making sandwiches. She kept glancing at me, and I thought maybe she felt bad about me standing there all that time, but made no attempt to tell me "someone will be with you in a moment", nor did she get the black haired woman's attention to help me, she just let me stand there as well with no acknowledgment.
Shame on you, Villa! You should treat all of your customers with the same respect, regardless of age. We have spent a lot of money there, and have never been anything less than very polite, but the people working there don't seem to feel that we deserve the same level of treatment as we have witnessed them giving their other customers. Well since our business certainly doesn't seem to matter to you, you won't miss us as customers.
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