Absolutely lovely. A place I go when I want to reaffirm that there are still gracious places in the world. Adore the wonderful common spaces - lobby, Terrace Room. And the Tap Room is a cozy, warm - again, gracious. The staff is professional, but also warm - I really feel like I'm visiting a "home" rather than just a generic hotel. Really love it - and glad I get to the William Penn frequently.