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| - I looked forward to eating here for months and I'm extremely upset I ever set foot in the place. My experience began with a hostess who has zero personality, zero emotion and has no business being in the service industry. I walked up and she just looked at me, no welcome, no nothing. I finally had to tell her how many were in my party. She then told me 30 to 35 minutes, which turned out to be what she tells everyone. It turned into a nearly hour wait.
I was not impressed with the trashy shack décor. I'm not interested in reading names and profanity on the walls while I eat. Even though this is a brand new location, I was seated at a chair that looked about 20 years old, like it had been through the war, with most of it's covering warn off. Our server came over and tried to explain the very confusing menu. We strained to hear over the noise while she yelled at us. We explained my mother was extremely hungry, low sugar, and needed her to place an appetizer order for onion rings. Skip ahead and she forgot to put in the order so our onion rings came toward the end of our meal.
The next phase of this painful adventure began with how they server their food. Whatever item is ready first gets served, no matter if it's a side, an appetizer or the main course. And no one at the tables is served at the same time! So you are left with either looking like a pig and start eating while the rest of the table stares at you or leave your food sitting, getting cold as you wait for the other diners food.
My parents ordered fried food, shrimp and calamari. Both were so bland and void of flavor they were no better than bar food or grocery store frozen food. Not to mention they were overcooked, nearly burnt. I tried the boiled shrimp. by default they serve them with the heads, tails, entrails, et.al. I opted for no heads which is a $2 up charge.
The shrimp was nothing to write home about. I ordered garlic butter but I never detected a spec of either. What I got was watered down, rubbery shrimp complete with legs, entrails and the food poisoning that comes with it. They add your choice of spice but I have no idea what's in it. It had no redeeming flavor, just a mild burning sensation in my mouth.
Oh, and did I mention, the entire time we nearly went deaf from the constant noise, screaming kids, parents screaming at their kids, kids running around like the place is a playground, gloves being turned into balloons used to bonk other diners on the head. I have never witnessed such a barbaric display of humanity, even while dining at the local burger clown house.
Please do yourself and your toilet a favor and stay away! Do not believe the fake hype and faux praise. Stick with the more civilized Red Lobster or Joe's Crab Shack or even Pete's Fish and Chips. At least at RL you get those amazing cheddar bay biscuits, salad and properly cooked food.
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