Horrible service. After waiting 45 minutes we hot seated . No problem we understood that they were busy because it was valentine's day . After we got seated . We were looking at menu. It was hard to understand the menu for the first time customer. We waited for about 15 more minutes ... no one came to our table ... people who got seated after us had water in their table and server was on their table explaining something looking at the menu so i guess the server was helping them with menu however no one came to our table to even greet us . I was really pissed . Finally i had enough and had to call the host to explain the situation she called the manager ( i think) and she helped us with the order. It was hot pot but we only had chopstick . No spoon no bowl given to us . Just wat we order came to our table . We had to call someone again to ask for basic stuff to eat soup . I feel very neglected.