I've visited this location a few time in the past few months and I've always had a good experience. The past 2 visits I have been helped by Billy. He's very nice and helpful. The prong on my ring was bent and they took it back and had it fixed within a few minutes. They offered to clean my other bands as well since I was there. Billy also helped my husband and I with an exchange. He's our go to guy!! Everyone at this location seems to be very helpful and friendly every time we visit.