| rev:text
| - My first visit of two was NOT favorable. The cashier was pleasant, as was the grill cook, just not sure what purpose the...I assume day manager?...served. I'll get to that later. Ordered the Old McDonald, and the Telly Melt BOTH MEDIUM. Clearly marked and reflected on the receipt. Also got the fresh cut fries and a side of the mac and cheese.
The wait, with 2 people ordering ahead of us took 23 minutes. I didnt mind, because I expected the food to be good based on the majority of reviews. Once arrived, after having cut in half the meat was well done. Absolutely no pink or any trace of medium whatsoever. We chose not to bring it to there attention because 6 more people had already walked in, and I didn't feel like waiting 30 more minutes. I can kind of handle a well done burger, so I ate it, begrudgingly. The burger was just a huge, dry mess and hard to swallow.
The fries were decent, not at all crispy. Mac and cheese was ok, although I question how it was prepared to serve in terms of heating it up. It was barely warm, and it tasted like it had been microwaved. Wasnt bad, just could have been much better.
Now in terms of the "front of house manager lady" who goes around and asks how the food is and engages in awkward conversation. Yeah, that one. While nice, she seemed more engaged to sitting down with her friend and chatting while eating a cheese sandwich. When needed she would get up and do what she feels she needs to do. Like disrupting the QUIET atmosphere to turn on ridiculously loud music. It was not a full dining room, music is just not needed at all especially when you have to talk over it.
She finally came over and asked how our food was, so I bluntly told her. I showed her the receipt which said medium, then showed her what was left of what I had, and noted that it wasnt that much of an issue as I can eat well done burgers for the most part, as well as expecting what i request. Her reaction was NOT appropriate. It's the kind of reaction where if you ask a question, you expect to hear a certain positive answer, and if you don't hear what you WANT instead of what you NEED then its a big issue. She apologized, said something I couldn't understand, and left. That was it. Whether she told the cook, I don't know...and whether he cared, I don't know. I wasn't an ass about it. She asked me how it was, and I politely told her. Didnt see or hear from her after that, nor was there any effort to make anything right.
I will give it one one more chance, as there were other items other than a horribly cooked burger I would like to try. Still not off to a good start. I included a picture of said burger next to said receipt.
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