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  • This review is for the Camelback office. This office has been very difficult since I started going there last month for my pregnancy. I was referred by a friend to Dr O'Sullivan and because of an emergency I was only able to get in with Dr De Santo. I have had about 3 about in a 6 week time. The three appointments I had made were made to my convenience, around my work schedule. I was called three times, once for each appointment to reschedule. These reschedules had nothing to do with the doc running to the hospital to deliver a baby, they were simple errors made at the front desk.. on three different occasions. Very frustrating to say the least. I had to reschedule all three of my appointments and miss work each time. Every time they called to reschedule, I would still get a reminder call for the appt they had just cancelled (which was automated and after hours). Not only was that annoying, but I worried I would be charge a no show fee (with their own fault) and would call them first thing in the morning to point out their fault and to make sure I didn't have an appt. They never sounded surprised that I was telling them that THEY had rescheduled me and that I didn't' have an appt. One day, I had to stop by in the morning, first thing to give blood. I was told that they open at 8--and that was great because I wouldn't be missing work (I just started a new job and really don't want to be coming in late all the time or using PTO), when I arrived at 8 for blood work (along with 2 other women also there for blood work), the front desk informed us that the lab technician is not in to take blood until 8:30am, another break in communication from the front desk. I would not recommend this office and as soon as I am done with my follow-ups I am out of here! The doc himself is very knowledgeable but is not moving along with treatment for my miscarriage, and does not listen to mine or my husband's concerns. He is also not very personable and doesn't take the time to explain things--rather he beats around the bush. I also enjoyed how at every appt they would ask when your last period was, "hello, I'm pregnant! And my last period hasn't change the last 3 times you've asked---look it up on the chart!" This office is very unorganized! They made me feel like a number and not a valued patient.
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