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| - Came during Winterlicious 2017 for dinner. Reservations were made, and the person at the door promptly seated me with the rest of the group.
They have an open kitchen facing the street, so if you're passing by you can see great food being prepared. They offer vegan and vegetarian options for those that have dietary concerns, so that's a plus.
The lighting is dim, there are christmas lights hung everywhere, candles and lamps on the tables. Lots of interesting decor and ornaments placed all over the room.
In terms of service, everything is very procedural. Our waiter started by taking orders for drinks.
10 minutes later, he came to take orders for apps and entrees. Another 10 minutes later, the apps were served up for everyone at the same time. The dishes are taken away only when everyone is finished.
After 20 minutes, the entrees came out. However, one of the guests at our table had to wait another 15 minutes before their dish came out (it was from a vegan dish from a separate menu, so that may have been a factor). As a result, we ended up waiting a much longer time before we were able to put in orders for desserts because every person had to finish their dishes before they would proceed to the next course.
Because dessert orders are taken at the end, we had to wait another 10 minutes before the desserts arrived. And when the desserts arrived, some people got spoons and some people got forks for the same dish, which is a bit weird. Did they just run out of utensils?
In terms of food, it was great. I ordered the Gumbo, the Bayou Chicken, and the Bread Pudding. Everything had a lot of flavour, and the portions weren't too bad. The chicken entree came with two large pieces of boneless thighs, and the meat was quite tender. The skin was moist because there was a lot of sauce poured on top; wonder how it would've tasted if it was crispier instead.
In total, we spent close to 3 hours at the restaurant, which is a bit too much. The restaurant was not that busy, and they had 3 waiters going around. There's definitely a lot of downtime, and if anything happens that causes delays (people showing up fashionably late, ordering items that end up taking twice as long to make, etc), you're going to be waiting much longer. However, if everything is completed in a timely manner, then it would probably be a much better experience. It may better to come in smaller groups.
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