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  • Called Wed 2/22/17 around 1230pm & spoke w/Joshua & advised that it was important for me to have my 2015 Toyota Corolla detailed same day / next day because i'm going to use it for work purposes & he said it was not a problem & he setup an appointment for same day at 4pm at my home (located about 10mins from his shop/home). He said to confirm with him around 330pm. However, I received a message from him around 230pm stating that he had a family emergency (ok, i get this one - no big deal) so we rescheduled for next day Thurs 2/23/17 at 8am. i advised him that this would have to be at my job which is located south end of town & he said it was not a problem & that he would take care of me & reassured me it would get done because he knew the importance for me to have detail done for work. On Thurs 2/23/17 at 815am however, i texted him to check on ETA (figured stuck in traffic) since he was running late & i hadn't heard from him. However, all i get is a text that reads "Sorry man, i'm not going to make it I don't feel good". At which point i replied "going somewhere else" because this was unnaceptable & he left me S.O.L. He replied "Sorry about that man, i just have some personal issues going on in my house right now". So apparently, he was no longer sick. I replied "a heads up would have been nice to make other arrangements so that i'm not screwed" to which ofcourse he didn't respond at all. His unprofessionalism speaks volumes of his customer service & i will never use him again. funny thing is, I run operations for one of the biggest storage companies in the world & was looking for a Detailer for my fleet of service trucks & Trailer/Trailers. He lost one hell of an opportunity & he will never gain our business or respect. This is no way to do business!!!
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