I should have know when I saw not a soul in this place on a Sunday afternoon, it wasnt a good sign. The menu is loaded with speciality sandwiches that its almost hard to pick out what to order. I ordered a #60 and there was still a full page of sandwiches left to choose from. We were told about how their bread is fresh daily, and they had a variety of meat selections (even vegan options). After ordering my sandwich i was greeted with a look of unfamiliarity. In fact our preparer had to grab a menu to find out what it was. While ordering, i was asked numerous times what i wanted on (lettuce, tomato etc). To which i replied i would like it as it comes. Again i was asked if i wanted lettuce etc...to which i replied no just as it comes with the spinach etc. Clearly he had no idea what was on the sandwich either. My daughter had a similar experience with her ordering. Not a good start. While waiting she was asked again from the preparers if she wanted the avocado that came on her sandwich. So frustrating!! As we left we were given a paper with their most popular sandwiches on it, that lead me to think those are the ones they know how to make. Once we got home, my sandwich was clearly not on fresh bread, the lettuce and spinach were both so wilted and old that i ended up picking it all off and the turkey was in shreds. Unlike any turkey i have ever had and not described that way on the menu. On a positive note the staff was friendly and i am hopeful that they can work out the bugs. I wont be going back and wont be recommending it to anyone. Good luck sammy shop!