I so totally LOVE this store!! I've been to various locations (Sundridge Mall, Market Mall, Banff, etc.) and have always been thrilled with the customer service...which is why I don't mind spending the extra money for the products. Some of my faves are: Veganese conditioner, sea salt face scrub and anything that smells like Karma! My husband buys me a huge basket every Christmas with all sorts of goodies in it. I also have found that some of the bath bombs are drying but a good moisturizer (from LUSH) after my bath does the trick.