I stayed at the Westin Cleveland Downtown hotel for 3 nights recently for a work related trip.
The hotel staff were outstanding. Overall, my room was clean and comfortable. And quiet - I never heard anything from another room during my stay.
The things I will ding the hotel on are the temperature controls in my room - it appears to be a very old central HVAC system - and it was hard to get my room cooled to the temp I like for sleeping. I called the front desk and advised them on this - they responded they would send an Engineer up - one never came. I eventually discovered that if I turned the digital thermostat control waaaaayyyyyy down - like 62 degrees - the room would eventually cool to 67 or so.
The other thing is - it's frickin' 2017. For gosh sakes - stop offering standard definition TV channels - they look like ass on a large flat screen HD TV. A couple of things I wanted to watch at night during my stay - were only offered as a SD channel - I ended up not watching due to the poor picture quality. Offer HD only please! No excuse for this!
The Westin has a Starbucks on the lobby level. It also has Urban Farmer attached to it. There is no convenience store in the hotel - there is a tiny "pantry" by the front desk - with an extremely limited selection of stuff.
The wait for the elevators could be long at times.
Overall, a decent hotel experience.
#WestinClevelandDowntown