First experience was great! When I went back to use the other spray tan on my groupon I was told I didn't have it because I used it on a tanning bed which I was told that I was allowed a week free of tanning and I could use the higher level bed for free. Girl seemed like she knew what she was doing and was very helpful. Due to me being told on my first visit I have one more spray tan I drove all the way to that location to use it. The girl was very nice and called her manager to get approval for me to tan since I was misinformed and you won't believe this but the manager wanted me to pay for it!! So her employee makes a mistake and I have to pay for it! Ridiculous!!! Since when do you not take care of customers?? Well I will NEVER go back there just because the manager does not know how customer service works. I am in executive management and in charge of over 1000 employees for customer service and this is the exact opposite of how you take care of a customer.