Although they were busy I was not happy sitting waiting in the doctors office for 53 minutes. No one came in to let me know they are running behind. They have been my doctors office for 3 years. My old doctor is retiring so now I need to find a new doctor. Completely unsatisfied at the results of the waiting time and time on hold to be able to speak with a human to schedule! I has happy they got me in the same day with a different doctor because I blew out my knee which is why I am giving 2 stars instead of one!