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  • This makes me sad. I'm such a Parrot-head and saying anything negative towards Buffett just makes me want to shed a small tear. Unfortunately I'm rating Margaritaville and not Jimmy, though so here we go. The atmosphere is fun- the decorations cute and it's a very large restaurant. It also has a very overpriced gift shop out front. They also have people in stilts walking around making balloon figurines, which made me feel a little awkward. Also the servers just aren't ever very friendly. This last trip, we had empty drinks, stacked plates, waited forever for our check all while 5 employees, manager included were standing right behind us chatting and watching football. Customer service is not a priority here folks. I've been here about 5 times and never have I really enjoyed it. This last trip will however, be my last. I'm done trying to wait for it to get better. We didn't have to wait as long as usual, which is rare. There usually is a long wait time, but we generally come before some event so Westgate is packed anyhow. We were sat in some weird corner booth upstairs and were facing a corner wall and it was hot as all hell. We asked to move and one would have thought we asked for a million dollars, but our waitress finally agreed. Once we could breathe at our new table, she finally got our drink order and it took forever to get them. My glass of wine was the smallest glass of wine in the world. It was about the size of a shot. I also ordered a soda and it sat empty the entire dinner experience. Our salads and food came out together- after about 50 minutes. The table was really crammed since it all arrived together. I didn't particularly want my salad after that long and didn't eat it because the entree seemed more appealing by this point. The food was OKAY. That's the only reason for the second star. I had mac and cheese and the husband the "Cheeseburger in Paradise". He had wanted the "cold draft beer" to go with it- but they have NO draft beer. They did have Heinz 57, which was at least fun. The prices here are extremely high. WAY too overpriced. Almost 60 bucks for mediocre food, small drinks, rude service and an overall lackluster experience. Sorry Jimmy! We won't be back, but will look forward to seeing you in concert if you ever come back to AZ again. It's been a while!
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