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| - I rarely am disappointed in gun ranges, but this one left me questioning if I'll ever come back. My wife and I pulled up about a quarter to 5 to get some range time in. I went in with the full understanding that I may be cutting it close to last call for ranges. There were a few folks in front of us and several behind us, so I figured our chances were good to get a lane. We fill out the paperwork and the guy at the counter says "we'll put you on the list for the next available lane." I'm thinking that's fine, there's good traffic coming in and out of the range, shouldn't be much of a wait. We go take a seat in the waiting area and wait patiently for our name to be called. Then i notice the handful of groups that were behind us pay and move right on in to the range. "Ok, maybe they're members." Then another 4 groups come in and right on in to the range they go. "Ok they definitely couldn't have been members. This guy had flip flops on!" So I go up and ask the guy behind the counter "hey sorry to bother, but it's now 20 after 5, and I've counted 8 parties go in ahead of us. Can we get on a lane?" He then looks at me bewildered, "why were you waiting?" "Because your colleague put us on your list and said to hang tight for the next available lane. You apparently had 8 available lanes and passed us up on your list!" He goes to find said list and tells me "oh sorry about that dude, did you still want to shoot? You'll only get about 30 minutes of range time because we close at 6, but I have to charge you full price." At this point I'm pissed, but what could I do? They were going to close regardless of what o said, so too bad so sad. What made matters worse that was "oh well" response to my frustration and their mistake. Something had to have gone wrong for what was once a great customer experience that my family and I used to get consistently here, to one of the worst I've had at any range. This used to be one of my favorites; but I'm questioning whether or not I'll ever be back to give them an opportunity for redemption.
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