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  • The service here was so slow that I spent most of my time mentally writing this review. I swear I heard my therapist reading a magazine while I was supposed to "relax and meditate" for the 14th time in a single service. I have been to many spas all over the country and the world, and this was a joke. I received, at best, 2 hours worth of treatment spread across 4 hours. One staff member even commented that she was "taking her time" since I wasn't scheduled to leave yet. The actual spa treatments were mediocre and extremely overpriced - the facial felt hesitant and vague, the nail treatment just ok and overly saturated with conversation at the expense of activity. I've paid half as much for far better service at other Madison venues. The facility looks good from the front, but everything in the "inner sanctum" is worn and even damaged. Many areas had equipment unplugged and scattered on chairs and couches, the walls showed nicks and the upholstery featured cracks. Most worrisome, no sanitization regimen was in evidence for the blades/tools used in the nail treatment area - tools were pulled out of a personal kit. The strangest thing about this spa is the music: it ranges from soothing classical, to trance techno, to bollywood, to korean pop. Not very relaxing, overall. I will never return to this spa - it is overpriced, poorly run, and offers little visual appeal.
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