I needed to leave Las Vegas earlier than the rest of my group so I reserved a car at Enterprise in the Westin. I also reserved an 11 a.m. pickup at Harrah's hotel. I called at 9 a.m. and again at 10:30 a.m. just to make sure that everything was on track for my pickup and that I was waiting in the right place. They confirmed that they saw my reservation. 11:00, then 11:30 rolled around, and still no Enterprise car to pick me up. I called Enterprise and they literally said "we can't get a hold of the driver we have no idea where he is." I was dumbfounded. They told me to take a cab and they'd reimburse me. So after then standing in the 30-minute-long cab line, I finally got to Enterprise and stood in yet another 30 minute-long line. It is now 12:30, an hour and a half after I was supposed to be picked up. Their computers had "gone down" and so they had to process everyone by hand which took forever. I finally got up to my turn and they had no record of my reservation, even though I had called at 10:30 and they had seen my reservation right there. I was so upset. Better yet, they asked ME how much my reservation had said the total amount of $$ it would be. I would be giving Enterprise 1 star if it wasn't for Macon, an awesome employee who felt sorry for me and helped me out as best as she could. She reimbursed me for the cab, and she gave me 10% off my total for all the trouble. She also gave me a free upgraded car. Can't guarantee that I'll get Macon again so I will definitely NOT be taking the chance and returning here again. Avoid all the trouble and stress and rent from somewhere else - or arrange your own ride to Enterprise.