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  • on 6/24/16 i stopped at this bp gas station and used pump #5. i pumped $30.00 of gas into my truck and the pump kept running. i had the handle in my hand and did not have it activated but the gallons and price kept climbing. i put it down on the ground and went inside and spoke to "stan" i told him the problem and he said well you are still pumping gas. i showed him the handle on the ground and he went outside with me and saw that it was still going up but no gas was coming out. it finally stopped at $31.39. we went back inside and he printed out the receipt and told me that i had pumped $31.39 and that was the amount that got charged to my account. i again told him that i stopped pumping gas at $30.00 so either the station owes me 1.39 in gas or give it to me in cash. he refused both and 1st told me that i had to pay for the hose to fill back up... 2nd answer was that bp owns the pumps and the store is separate, bp updated the pumps and didn't update the computer in the store. stan became very angry with me when i told him that his two scenarios were the stupids things i have ever heard and he was talking out of his ass!! i told him that he needs to shutdown the pump i am on till it can be fixed and he refused. i asked for the phone number for bp and he claimed to not have one. i took the receipt, went out to my truck and called bp headquarters. spoke to a very nice lady that is sending me $1.39 and gave me the phone number to weights & measures in columbus to report this incident with the pump. she said that they will do a investigation and will test all of the pumps at this location. that will probably close them down for a few day. i hope stan loses a few days of work over this!! i guarantee after all this stan will never yell at another customer again!!!
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