No idea if this is the store responsible for delivery or not but I took a chance on their delivery service against my wifes better judgement. I order all the time from Amazon Prime Now and NEVER have a problem. I ordered $181 worth of groceries. I picked the 1 hour window between 4 and 5pm. 5:30pm I call the support line. On hold for 20 minutes. Finally a very nice lady asked me what the problem was. Asked where is my order. She said she would call the driver and call me right back. She did. Told me the driver is not picking up and his voice mail box is full. I was like....okay. What now? She said you have 3 options. 1. cancel, 2. reschedule, 3. wait.
I thought I might as well wait thinking he is just delayed or something. Wife not happy because she could not make dinner because it was on that truck. I got a lot of "told ya so" "all you had to do was go to the store" I waited till 8pm. I called support at 5 minutes till. Support is now closed. Closed? They left early? LOL. I emailed support and got a autoreply. Saturday night. I am out $181 bucks and no dinner and a mad wife. I put a big note on the door if he ever showed up and he did not. "Von order cancelled. Gone to Smiths." Had to order take out. No phone call. No communication. Support is useless. Thanks for nothing Vons! Guess what? Not going to shop at Vons/Albertsons/Safeway again. Should have listened to my wife. As you can see I never write one of these unless there is a real problem. Vons has one. A big one.