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  • If it was possible to rate zero stars I would. Only good thing about this place is the cashier was very helpful when placing a big order for 8 people. As soon as we walked into the restaurant we were met with ice cold freezing temperature in the building. We were all cold before we even got to the register to order. The ac was on full blast belting out cold air, yet it was cold outside. As our food came it was instantly cold because of the temperature of the air in the building. Most of the tables that could for our crowd had the ac vent right above is making our experience even worse. Most of us were so cold we were shivering or bundled up as if we were ready to play in the snow. Our hamburgers were tasteless with zero seasonings on the patties. I had to eat multiple pickles and onions just to get any sense of flavor to finish the burger. This was my first time at Five Guys and I can say I'm highly disappointed. The staff was amusing in the beginning but they were beyond loud by the time we left. You could hear them and they were being highly inappropriate for it being a public establishment with child present. The manager was also very active in the inappropriate content of their conversation. By the end of our meal we heard what sounded like a dog barking and screeching in their vicinity. Myself and everyone in my party looked at each other to actually try to figure out if they had a dog behind the counter. That's how real it sounded. Nope it was an employee acting db making noises. It was not a joyful relaxed experience at all. I even walked into the bathroom to try to defrost my fingers after eating, by placing them in hot water. Needless to say I was disappointed when all they had was cold water to wash my hands. It was nicer outside than it was in the building. It should have been the opposite feeling. After reading reviews it seems the temperature inside has been an issue before. All I know is I will never be back to Five Guys again, even if it's that's last burger joint standing.
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