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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • What's that old saying? Don't count your chickens before they hatch? I raved about my awesome experience with this place and how great it is to get a Nexus card to make border crossing easier. After my interview April 13th, I patiently waited for my card to come in the mail, (not unlike an eager 9 year old excited to get junk mail delivered to their makeshift mailbox). After a month of waiting I decided enough was enough and I called the number on the bottom of my confirmation email. I called three times. The first two the line was busy and the last sent me to voicemail where I couldn't leave a massage, as the mailbox was full! I decided to email the customer service address provided. Two days later I get an email telling me to please call the customer service number and reference my ticket number. While we are on the topic of numbers, since beginning my process for this card I've been given a User ID, a PASS ID, a Application ID, a password and now a bloody ticket number... seriously I've been locked out of my account three times in the last couple of days trying to keep these IDs straight! Customer service told me that according to my records I had not attended my interview (well that's weird cuz I am pretty sure I did). Despite the interview date having passed, the status on my file still said interview pending. To resolve the issue I had to call the local office (again) and have the US officer onsite update my records. The guy I spoke to at Pearsons said he would update it, and that I should receive it withing 10 business days. I asked if I should call if I don't receive it within that time frame and her replied: "don't call us... if there is a problem we'll call you" Oh good... because we all know how well that turned out. I know this is government but this card costs money, I've waited over a month for it and I've been getting the runaround all week, the least he could do is say he's sorry. Fingers crossed I get my card soon... the Canadian dollar has sadly dropped in the meantime.
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