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| - Want the short version? DO NOT TAKE YOUR VEHICLE HERE. YOU WILL REGRET IT!!
Ok... you you kept reading, so I assume you want to hear the rest of the story. I have been to this place twice before because of Groupon deal of a year worth of oil changes for $60. The service had been ok-to-mediocre before, but today was truly the straw that broke the camel's back.
Let me start from the beginning. When my GF purchased the oil-for-a-year deal, and I took the car in, I was given a flimsy paper card with handwritten notes on the backside and that was to be my 'proof' that I had paid for this service. I kept this card for the first two oil changes (roughly 6 months) but I misplaced it and could not find it for today's visit, so I was denied service. Now, they have a computer system that keeps a record of the services offered, car make and model, license plate, customer name and contact information, but somehow they cannot make a simple note that I purchased the yearly service. Despite seeing I had paid $0 for my previous two services and that there was a Groupon code entered, the attendant still told me there was nothing he could do because the coupon codes were not the same in both visit (what that means..).
Since I had already made the trip, I decided to look online and see if there was another 'deal' I could buy. I found one and I bought it. That is when things turned ugly QUICK. Here is a short list of the atrocious 'things' that took place:
1) Before buying the second groupon I decided to ask if I could use it right away. The person at the front counter had NO idea how the groupon could be redeemed. She literally said, "you can buy it but I do not know if you can redeem it right now...that is Groupon's deal" REALLY? They have a promotion and do not understand or even know about it? She was snappy about it and made me feel like I was a sub-standard customer for wanting to buy the deal. If you do not want me to buy it, do not publish it.
2) The groupon includes a tire rotation. The technician did NOT have the right tools to rotate my tires and somehow blamed me for it. I have had my tires rotated at other service centers but NEVER had to give them a special key for the lug nuts which the technician was asking for. What's even worse, I had been to this place twice before for the same 'service' so either they LIED and never rotated my tires before, or they just didn't feel like doing it today.
3) The technician had "NO CLUE" as to how to reset the 'service engine' light and told me he had forgotten. Really?!? Is this the first time the have serviced a 2010 Totoya Venza? I fail to believe a mechanic shop does not have some sort of reference card on how to do something as simple as reset a service light. I had to go online and do it myself while he was shuffling pages in my owner's manual.
4) I was basically FORCED to buy a cabin air filter from them. As I was ready to pay, one of the shop mechanics comes for the typical up-sell and shows me a filter that looked like it was ripped out of place and has the nerve to tell me it was like that and that I should buy a new one to replace it. Give that it was bent and torn and probably was going to cause damage by having it put back it, I had to shell out $25 bucks for them to change it. Air filters do not bend and tear while in use...unless you bend and tear them up yourself. It is not about the $25, it's about the 'gotcha' principle-- I bought a discounted service, so now they are going to get me for all I am worth.
5) When I was driving away I noticed they had not even placed the normal maintenance sticker on the windshield!!! For all I know they may have not even changed the oil at all.
I am usually not one to complain, but seriously... STAY AWAY.
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