I have been going to this location 2-3 times a week for several months. I always order a low carb plate or super low carb plate but I substitute the BBQ beef for more short rib and/or chicken. Tonight (12/12/2017) I visited this location at 4:45 pm. I asked if I could get the super low carb plate and get "more short rib and less chicken" as the chicken has more carbs and less fat.
My register attendant asked the lady to her right at the other register and she said "no we can't subsitute short ribs for chicken, we can only do the reverse". Her tone was rude as well. Then I said "well I don't like the BBQ beef could I substitute short ribs for the BBQ beef?" She said no.
She offered no alternative. It was as if. she had already made up her mind to not give me what I want. Meanwhile accross town at Island Flavor (another Hawaiian chain, much much better by the way) they are always friendly and willing to give me exactly what I want. They even substituted eggs for rice!!
I will not ever return to this location. It was my regular eating spot and now that I've encountered this one crabby and disgruntled employee I will not return.