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| - The staff at this location worked with me to help me get my very scared 2 1/2 year old son a hair cut. We just moved to this area from out of state. Before we moved, we took our son to a different type of salon, and they were never able to finish his haircut. We tried 4 times. He would freak out (shaking, kicking, even biting). We had been to a Cool Cuts in the past, but they were about an hour drive from our old house. When I saw there was a location here in Chandler, I had to visit.
My goal was to make my son feel comfortable and safe in this environment. I went out of my way to take him to this location every time I needed to stop at Walmart for something, which is right next door. We would visit, playing with the train table, looking at the movie/game choices, pick out a toy that he planned to get after he actually got his hair cut. The staff was very accommodating. They understood, and they worked with us to make him feel comfortable. Each time, they offered him lollipops, but I told him he had to at least sit in one of the chairs to get one, which worked. Each time we were there, he'd get more and more comfortable. We eventually picked a day and put it on the calendar that we'd be getting his haircut. It took probably 5 visits before we did that.
The day of his haircut, we did not have an appointment. He started to get scared before we even left our house. When we arrived, it took a little coaxing to get him in the door, but we just said, "Let's go play and look at the toys." He was pretty relaxed after that. We had about a 20-30 minute wait, which I expected on the weekend, and actually worked in our favor. When it was his turn, we had to coax him a little. He sat on my lap without any smock on either of us (my choice). He had his chosen movie on the TV, but the stylist also moved the chair so he could see the mirror and the TV at the same time.
The stylist was so amazing with our son. She interacted with him. She let him comb his own hair while she combed it. She squirted water on our whole family, one at a time, and even herself. She took the scissors and trimmed off a tip of a piece of her own hair to show him it wouldn't hurt. She eventually started trimming in the back, and he did freak out a little. She gave him a job to brush the trimmings off of her hand, his clothing, and mine, too. He would take turns watching her, watching the movie, and eating a lollipop. She was actually able to use the clippers on him! The end result was fantastic, and he was so proud of himself for being brave after it was over. I was so impressed!
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