| rev:text
| - I went there today for lunch around 4pm with my mother after a day of shopping. First off, we waited several minutes before being greeted at the door, then were escorted to a two-seat booth near the end of the bar beside the kitchen entrance. We were greeted soon after by the bartender. Our order was taken quickly and drinks were brought soon after.
Unfortunately, everything took a turn for the worse soon after that. Within a few minutes of receiving our drinks, approximately 3-4 servers and some kitchen staff began loud conversations about two seats from us. There was more noise coming from their table than the entire restaurant combined, which totaled a few tables and some people at the bar. We waited for about 25 minutes for our burgers, at which point we began trying to get a staff member's attention, including the sable of several servers about TWO SEATS away. Unfortunately, we were ignored for several minutes until the bartender noticed and went to check on our food. Within a minute, she brought out the burgers, however no cutlery, and we had to make two attempts again to get someone's attention to bring some hot sauce. It soon became quite obvious the food must have been sitting in the kitchen for a while because the bread was soggy and the lettuce was warm, but I really didn't wanna make a fuss so I still ate as much as I could. Soon a manager came, but instead of telling the staff to do work or not be so loud, she seemed content to join them. Again after, we had to spend 30 seconds trying to get someone's attention for refills.
I actually enjoyed the fries and I could tell that burger would have been pretty good, had it not been sitting on the kitchen counter for God knows how long. I have even tried the wings on an earlier visit, and was hoping to be a returning customer. Unfortunately, after that God-awful experience, I will not be wasting my time at such terrible customer service again.
|