I read the reviews, and I thought that by enrolling in the Blue Chip program - where you provide all your information ahead of time and they have a special line for you in order to expedite the agonizing rental process - things would be better.
Not really.
First of all, good luck trying to find a listing of the hours this Thrifty is open: It's not listed on any Thrifty website. On Expedia.com, it is listed as being open to 1:00 a.m.
So imagine my surprise when I approached the counter around Midnight only to be told by a brusque woman at the Thrifty counter that I would have to wait over at the Dollar counter.
Sigh.
When I went to the Dollar counter, there was NO line for Blue Chip members. Fortunately, when I reached the front, the guy had all the information, and kindly handed me my contract and I was out the door. Points to the guys working at the Dollar counter.
But in general...
Why is it so hard for rental car companies to get their act together? It seems that even when you take the time to enroll in their "Frequent Rental/Painless Rental" programs that are designed to expedite the process, they still manage to somehow make life for the renter difficult.