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  • DO NOT place an online order here. Just don't waste the time or hassle. I ordered a drink for my sick husband and wanted to quickly get home. I showed up when my order was supposed to be ready. My receipt was right there on the counter (clearly handled by an employee) and even said "online" on it, and the girl working said the order didn't come up on her different screen so she didn't yet make it. Okay, no big deal (even through it defeats the purpose of the online order) but you have a receipt right there showing that an online order was placed and when it should be ready by, lol. So then she tells me they don't have regular sugar and can make my drinks with Splenda instead (they also didn't have mangoes per a sign they put up on their door, which was an ingredient in one of my drinks). No thanks. I had already paid online so I asked for a refund and she told me it can take up to two weeks to get the money back on my card. WHAT a waste of time... And now I have to wait how long for a refund?! I am also wondering why no one called me to tell me that they didn't have said ingredients... It would have saved me the pointless drive down there. When placing an online order it asks for your phone number in case anything is wrong with it. What a joke! The place was empty- there's no reason why their customer service should have been so lousy. I went to their main competitor and they were quick and efficient. Next time I will do myself a favor and skip Tropical Smoothie Cafe.
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