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| - TL;DR: One impatient server who threw the bill on the table in front of me, which ruined my Mother's birthday celebration. Thank you Heart Sushi for such a negative experience!
This is my first time here, and will be my last. It's funny how such a nice experience (it was my Mother's birthday btw) with this place will be ruined by a very rude server! Never coming back!
We had a reservation today for 7 people at 12:30 PM lunch, but there were only 6 of us who were there eating until about 1:30, as the last person in our party unexpectedly arrived late.
When the 6 of us were eating, it was a pleasant experience, I will be honest. Food comes really fast, there were no forgotten orders, food was so-so (well, what do you expect from AYCE??). I assumed orders came fast because they were not so busy at the time.
2PM came, and by then we were at the restaurant for an hour and a half, and I noticed that one server kept coming back to check on us, and finally asked us, "Are you waiting for anything? Dessert?".... At that moment, no, we were not ready for desserts yet, as we were just enjoying our nice lunch, and would appreciate if she will not come back to bug us again. So I answered, "No, we were only waiting for one last BBQ item. Thank you. No desserts yet"
But 5 minutes passed, and she came back again, asking now what would we want for desserts, with a piece of paper and a pen ready to take orders, when WE DID NOT ASK to order desserts yet... I'm like what the ---, this server has gone from being nice to being rude, just like that, as soon as we were in the restaurant for more than an hour and a half!
So we were forced to get our dessert orders, and she made it a point to deliver it to us, as soon as the desserts were ready. So while we were eating dessert, the last BBQ item that we ordered from their menu finally came. At that time, we had all lost interest in the last forgotten item, and the experience was ruined terribly anyway.
So it went pretty much downhill from there, the server might as well watch us eat our dessert, as within a couple minutes she came back with the bill AND the machine (wow this girl just won't leave us alone to eat!).
This part almost made me snap at her, as she THREW the little tray with the bill on the table. She read the amount on the bill, then threw the bill on the table, in front of me.. I was close to complaining and asking to speak to a manager right there, but at that point, I was just really tired, and decided to just pay the bill, and leave zero tip.. and promised to never step foot in Heart Sushi Britannia ever again!
This place DESPERATELY NEEDS training with their servers, on how to treat their customers right.
Review 9 of 100
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