Doctors are fine but service is not good. Excessive paperwork for new patients and then another 15 minutes at the counter to repeat what is already in the paperwork. This was at the Ballantyne office.
Made a follow up appointment in Matthews (based on doctor availability) because results did not correct the discomfort. I took my 5th grader out of school, took the day off, drove 45 minutes to find out that the phone associate made the appointment for the wrong day. The ride back was an hour and 15 minutes. I am now sitting at Minute Clinic. Thanks Ortho for wasting my time. I told the lady making the appointment that my daughter likely just needs an antibiotic, and not an appointment, but much like my expressed availability, the phone associate paid little attention.
I'm hoping this is just a one off but felt compelled to share the mishap so others might be prepared.